Return Policy

Return Policy

Thank you for shopping with us!

We strive to offer you the best products and shopping experience. If you are not completely satisfied with your purchase, we're here to help. Please take a moment to review our return policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of the delivery date.
  • The product must be unused, unworn, and in its original packaging with all tags still attached.
  • Some items, such as sale items, gift cards, and downloadable products, are not eligible for return.
  • Returns can only be processed for items purchased directly from our store.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer support team at [your email address] or [phone number] within 30 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and a brief explanation for the return.
  3. Once we approve your return request, we will send you instructions on how to return the item.
  4. Ship the item(s) back to the provided return address.

Please note that you will be responsible for the return shipping costs unless the item is defective or we made an error with your order.

3. Refunds

Once we receive your returned item(s), we will inspect them to ensure they meet our return policy conditions. If everything is in order, your refund will be processed to the original payment method.

  • Processing Time: Please allow up to 7-10 business days for your return to be processed.
  • Refund Amount: Refunds will be issued for the full purchase price of the item(s), excluding any shipping costs.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [your email address] or [phone number]. We will guide you through the process of returning the item for a full refund or replacement.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software or products
  • Personalized or custom-made items
  • Hygiene-related products (e.g., intimate apparel, beauty products)

7. Contact Us

If you have any questions regarding our return policy, feel free to reach out to our customer service team at [your email address] or [phone number]. We are here to assist you!