Refund Policy

Refund Policy

Thank you for shopping with us!

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help. Please take a moment to read through our refund policy below.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Returns must be requested within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition with all packaging, labels, and tags still attached.
  • Non-returnable items (such as gift cards, personalized items, or downloadable products) are not eligible for a refund.
  • Refunds can only be processed for items purchased directly from our store.

2. Refund Process

If you meet the eligibility criteria and want to request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [your email address] or [phone number] to initiate the refund process.

    • Include your order number, the item(s) you're requesting a refund for, and the reason for your request.

  2. Return the Item(s): If your return is approved, we'll provide you with return instructions. You'll need to ship the item back to us at your own cost (unless we made an error or the item is defective).

  3. Inspection and Approval: Once we receive your returned item(s), we will inspect them to ensure they meet our return policy conditions. If everything is in order, we will proceed with your refund.

  4. Refund Issuance: Once your return is approved, we will issue a refund to the original payment method used for the purchase. The refund will be processed within 7-10 business days.

3. Refund Amount

Your refund will include the total price of the item(s) purchased. Shipping fees are non-refundable unless we made an error with your order, or the item is defective.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will review your case and provide either a full refund or a replacement at no extra charge.

5. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Downloadable products or digital goods
  • Personalized or custom-made products
  • Hygiene-related products (such as intimate apparel or health products)

6. Late or Missing Refunds

If you have not received your refund yet, please check your bank account again, as it may take a few days to reflect in your balance. If you still haven’t received your refund after 10 business days, please contact us at [your email address] or [phone number].

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for another size or product, you will need to return the original item and place a new order.

8. Contact Us

If you have any questions or need further assistance with your refund, please don’t hesitate to contact our customer service team at [your email address] or [phone number]. We are happy to help!